Saturday, July 11, 2009

East Cluster Notes, July 8, 2009

Agreements from the East Cluster this week.

Our cluster board is developing nicely. We feel great about having eliminated or edited the information that didn't mean anything to us because the language was inaccessible, the print was tiny, the data or goals weren't clear, or the information simply didn't have anything to do with our daily work.

We like the "How Was Your Day" sheet, modeled on the pediatric pain scale, and have made the "suggestion envelope" into sticky notes to post on the board. This takes the invisible (notes hidden in an envelope) and makes them visible for all to see and discuss. A hard day for one of us might lead to a comment about what was hard, a suggestion for improvement, and a rapid change that eliminates the cause of the bad day. That's the power of writing on the board.

We also have our daily Fishing Reports on the board, but are not yet addressing these in an organized way to improve our access.

We will continue to use this "How Was Your Day" approach to bring up what's good and what's not, to solve what we can right now, and to discuss in our weekly meetings things that need a little more time.

Until next week, this is East, signing off.

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