Flowstaff Support (standing agenda item)
Things have been running smoothly this past week. The level of organization that comes from our daily communications (in huddles) and in weekly meetings has improved flow overall.
We discussed making a focused effort to get our members signed up for MyGroupHealth, with the goal of improving communication with our patients by giving them access to their primary care provider through e-mail, access to their clinical results, and reducing the number of phone calls made by providers and nursing staff to discuss results. It was noted that with the advent of Medical Home in 2009, there will be renewed efforts around participation in MyGroupHealth.
...but we're starting now.
We agreed to use existing handouts to educate our members and encouraged them to sign up for MyGroupHealth. We will also write a quick dot phrase for after visit summaries and post it to this blog.
Pursuing Quality (standing agenda item)
First this: Burien's AVS rate is 98%!!! Great job everybody! We're this close to 100%.
In the past week, we have standardized several tools discussed in our previous meeting. These include copying PCPs on HEDIS outreach calls, scanning daily schedules for patients with HEDIS needs, discussing these in huddles, and "green dotting" those patients. This has worked very well for everyone.
Ongoing outreach efforts have uncovered some complex situations, including members who have met their HEDIS measures already, and patients who can't (due to allergies, for example). We have a line of communication open to correct the list so our quality scores reflect the health efforts we and our patients are making.
The data we get do have a lag of about two months: we should start seeing the results in our quality measures soon.
Great work! We'll meet again next Wednesday, November 26 at 8:15a.
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