West Cluster Meeting June 24, 2009

Present: Becky Dolan, Doug Knopp, Ashley Lindell, Sarah Philp, Kelly Walsh, Jason Mateo, Esma Delalic, Mark Christianson, Star Morales

Chronic Care dot phrases: How are they going? Doug found one which was very tedious and time consuming.

How is everyone doing? Comments from Jason, Doug, Star and Esma

Discussion about patients showing up late and throwing off the schedule. The current standard is for the person making the appointment is to ask all pts to show up 10 minutes early. Pts have been showing up 10-30 minutes late for their physicals. Ultimately the PCR’s should check with flow staff or the provider to see if they can be put into the schedule if the pts are 15 minutes late, and pts are told they may have to reschedule.

New HEDIS letter is ready!!!

Medical Home:

Lead MA/LPN- discuss in cluster and choose before next meeting. There is an extra $1.25 an hour more; Becky is developing a job description.

Do we want Shannon Jewell to be at more than 1 cluster meeting every other week?

Do we want Team RNs attending meeting every other week?

Cluster board- where to place? Should we place in view of patients; somewhere for staff only; should we make it portable so we can bring it to the meetings and change?

HEDIS- Becky brought a new graph for Hedis measures we have already been working on to better view our progress; these are available to put on our board if we wish.

Pilot Program surrounding pre-visit work; Sarah and Diane are looking ahead on the schedule to see if pts are appointed appropriately (calling to convert OV to PV, etc.) this week. Also working on chronic care smartphrases more regularly. Jason is using the fishing report to look 1 week ahead and calling patients. Becky will get him skills list for each provider.

Pap smear dot phrase for patients signed up for online services was presented by Kelly. She will revise and email the final to us for use.

Mark presented the Future FP Appointment Continuity of all Burien Patients Chart.