North Cluster meeting minutes 7/28/09

CLUSTER OBJECTIVES
• Quality improvement
• Team building
KUDOs

Thanks to Alisha and Anna for helping with a complicated patient on Monday

Thanks to Jason for being only 1 of 3 providers here Monday afternoon!

Thanks to team for excellent job on med reconciliation, it shows when we cover other clusters boxes how well we do!

Thanks to Jason for reworking our previsit forms!

TEAM BUILDING

What makes a good day:
1)predictability
2) good/easy communication
3) timeliness of providers.

POTLUCK August 30th from 3-6PM

North Cluster Gallup
Great scores, you all are great coworkers! Please send in info on what things we are missing to allow you to do your job well (our lowest score) We want to make sure we address that!

QUALITY IMPROVEMENT PROJECTS

1)Cluster board
1) CCM goal of 3/week. WE DID IT, WE MET GOAL! KEEP UP THE GOOD WORK TEAM!

2) Improving Hedis by doing todays work today; WE DIALED IN OUR PREVISIT FORMS TO HELP CAPITALIZE ON THIS THEME!

3) HUDDLES on going.

2)Previsit prep: Goal is clear expectations all around:

For support staff:
Use outreach time to document last time the following 7 items have been done for the age range delineated on our North cluster prep sheet:
1) PAP,
2) FOBT,
3) Flex sig/colonoscopy
4) Mammogram
5) PHQ-9
6) diabetic foot exams and do if greater than 6 months (have all diabetics remove shoes)
7) immunizations MD’s to decide what is due and act on it appropriately

Also ask about MY GROUP HEALTH status and give info if not activated- Ted will do inservice at our next meeting to review how we can help patients do that, we can also send to business office (circle yellow sheet designation if patient willing to get done)

For providers:
We will be responsible for:
1) what needs update and be responsible for ordering/addressing with patients.
2) Addressing Chronic Care management plans with patients and ensuring we are using at least 3 a week

This is an evolving process so keep feedback coming so we can make it work for us so you have a great day!