North Cluster meeting minutes 8/4/09

8/4/09 NC Minutes

KUDO’s

Welcome to Emily Chao!

Thanks to Jason (MA) for helping prep north cluster charts!)

Thanks to Anna for helping out and being flexible

Thanks to LIZ for all that you do and all that you have given us!

BUSINESS

TEAM BUILDING

What makes a good day: 1)predictability 2) good/easy communication 3) timeliness of providers.

POTLUCK August 30th from 3-6PM

QUALITY IMPROVEMENT PROJECTS

1)Cluster board

• CCM goal of 3/week. WE DID IT, WE MET GOAL TWO WEEKS IN A ROW! KEEP UP THE GOOD WORK TEAM!

2) Improving Hedis by doing todays work today;

• Continue work on PAP/WCC/Immunizations and update colon cancer screening at each visit

3) HUDDLES for update on staffing

2)Previsit prep:

Working with new forms feedback next week

INSERVICE ON signing up MYGROUP HEALTH –thank you TED!

*ideally send patient to business office to do, as patient will get password that day, however,

If patient unable/unwilling here are the instructions:

1) open InContext

2) type in www.ghc.org

3) Put in patient ID

4) Click ‘register now’

5) Fill out self directed information

Patient will get password mailed to them

Encourage them to use it right away to reselect own password before it expires.

We will ask Becky to look into having administration acknowledge new sign ups with an ‘automatic reply’ feature.

Medication labeling reminder from LYNN

We are doing much better but several bottles not labeled with date they were opened. Just a friendly reminder that we have to throw out if they are not labeled.