North Cluster meeting minutes 8/18/09

CLUSTER OBJECTIVES
Quality improvement
Team building
8/18/09 North cluster MINUTES

KUDOs
Jason thanks to our MAs we appreciate you!
Ted, thank you to Core/Barb/pharmacy who all stayed late to help with patient

ANNOUNCEMENTS

BUSINESS
Time off- see separate form
Will check with Cindy on coverage for October 13-16 when we are short.

TEAM BUILDING What makes a good day? 1)predictability 2) good/easy communication 3) providers on time

1) Rooms: reminder to East on Tuesday AM from lakisha that we will be using 127-128
2) How’s your day feedback: going well, continue
3) Coverage for TED- ok’d by north cluster with request for box coverage help from other clusters on these afternoons

QUALITY IMPROVEMENT PROJECTS

1)Cluster board
a) CCM goal of 3/week- Kristi will give us progress each Thursday to help us meet goal

2) provider on-time cards (red/green) will try for several months

3)Green previsit forms: back to original going well.

4)**New Yellow forms: will get clarification from Chapman on this for providers

6) medication reconciliation: SEE NEW MED RECONCILIATION TO REFLECT PEND STATUS ON MEDS

7) continuity report: great job. Scheduling will be trying not to ‘hold’ appt and schedule on demand, we will see how that goes.

8) front desk skeleton crew from end of august thru September- LETS SEE HOW WE CAN HELP THEM, MAYBE CHECK IN EACH DAY?

9) reminders to do ‘todays work today’ and huddles on staffing and moral updates.

10) Emily will work with Core to see if we can improve immunizations process