3/17 Provider meeting minutes

3/17 Provider meeting minutes
Present: Ashley, David, Diane, Doug, Jason, Kelly, Ted, Wellesley
Absent: Caulda, Marty, Sarah

1. reviewed events/updates
2. cluster meeting debrief:
a. all felt that it was worthwhile to continue weekly meetings. Worth the access hit for maintaining a culture of teamwork and improvement. Also felt that the amount of time was appropriate, though most clusters were really only having 30min meetings with late start times and needing to room those 8:40/1:40 patients.
b. North and West have felt behind because so much time has been devoted to personnel changes and moves. Plus, over paneling in North has prevented any outreach that involves adding appointments.
c. East cluster has been doing well, especially in the recent month with a renewed focus on team and making life better for nursing staff.
d. Many felt that the focus of these meetings should be teamwork and efficiency, and to specifically downplay or eliminate HEDIS from the mix since those will happen if the first part happens. HEDIS can seem like an insurmountable barrier to some, but can serve as a rallying point for nurses.
e. Many also agreed that it is still valuable to have a solution to a problem that does not stick and then to revisit it again. As long as we are promoting a sense of problem solving in the process, and not just complaining. All improvements should be seen as trials, and if a solution is not permanent, it is not necessarily a failure.
f. Need to keep things goal oriented (Wellesley suggested a goal of good nurses’ lives, for example) and measureable (could be something as simple as asking nurses how they are doing)
g. All agreed that sharing info would be great.
i. Forum may not be the best time to do it because some providers can never make it. Also, forum is so valuable, the sharing would be limited to very brief FYI’s only, and not include the discussion that we all felt was necessary.
ii. Blog is nice as a reference, but is not looked at much (sorry W)
iii. Regular meetings, especially of cluster leaders, would be best.

Decision: add noon meeting every 4th Tuesday for cluster leaders and anyone else who wants to attend. Diane will coordinate and remind providers of initial meeting next week.

Jason

PS. I created a dot phrase for all of our email addresses for pasting into an Epic staff message (a pool would not work). To compose a message to all BRN providers, do the following (this looks unnecessarily complicated, but I wanted to teach folks who don’t know a few very useful keyboard shortcuts that are faster than right mouse clicks):

1. Create a new message
2. in the “notes” section (body of the text), type “.1smproviders” (1 for our department as always, sm for staff message)
3. hit “control” and “A” to highlight the text
4. then hit “control” and “X” to cut the text
5. click mouse cursor in the “To” section
6. hit “control” and “V” to paste the text
(note that unfortunately, it will often look like that field is still blank, but the addresses are there. If you want to confirm, arrow to the left.)