CORE MEETING MINUTES 3/17/09

CORE MEETING MINUTES 3/17/09

7:30 Patient/staff calls are still coming back to the core.

 Marc says that all clinics area dealing with this and that as soon as a solution comes up, he will up dates us. Marc suggested that the core starts keeping track of the blind transfers

 PTM from downtown was trying to get a hold of a Per diem staff person. The call was misunderstood and the PTM was transferred to 3 other clinics so that she could “talk to the injection room nurse about traveler shots”

 Core has noticed more mistakes being made when it comes to patient appointments. Pt has a appointment card which clearly states day and time- pt shows up at clinic tries to check in, appt time or date are wrong, they are then sent back to core so that the core staff can handle it.

 This practice will now be handled by the PCR’s and the flow staff for that PCP. Patients will not be sent back to the core

8:10 MAs still need to be trained in core. She will take a look and see what days are good for training.