West Cluster Meeting Notes 3/25/2009
Booking appointments too close together;
Will discuss with call center to question people (spouses or adult children who need to accompany pts) to make sure there is enough time in between appts if each person is booked in the same day; we had one booked 20 minutes apart in different areas of the clinic and our patient had dementia and needed the family member there…
Flow staff can ask pts to please try and coordinate appts…
Huddles- What do we do? It is different for each provider (some prefer and some don’t)
Saves time
Get room ready
Getting follow up records before visit if possible
Long range planning
Working with ONE team (flow staff and PCP) is better for patient.
Huddles go more smoothly to anticipate patient needs
Outside records tracking;
Whoever schedules the ER follow up visit should request outside records. Who does this?
OB vs. Non-OB provider. Deal breaker or not? Dr. Levine is interviewing female providers for a .7 or a .8 FTE position. Need someone friendly and patient oriented who is also personable and team oriented.
Jason Mateo, MA
JM/sm
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