Decisions From East Cluster 3/31/2009

We agreed on the following priorities for future work:

Develop procedures for looking ahead on the schedule and trying to meet patient needs before the visit

Develop our skills in doing regular email outreach to patients (including establishment of communication etiquette, checking to see if patients use email)

Further expand upon our outreach efforts related to quality of care. Items to work on include: 1) creating standard operating procedures as to how outreach should be done; 2) creating a list of high value frequently used smart phrases that are kept updated; 3) simplifying the list of quality outreach targets; 4) creating a simple list explaining the different medications involved in outreach; 4) ensuring that everyone has good preference lists to ease ordering

As a further note, issues that were brought up but not delved into related to lack of standard practice among docs in the use of the PHQ9 and what expectations are for physicals.